Privacy Policy

Data Controller

Company: EL KANTARA

Address: 24 rue Saint-Gervais, 69008 Lyon, France

Contact: sales@elkantara.eu

Data Collection

We collect personal data necessary for the execution of our services and the management of our customer relationship.

Types of data collected:

Identity data (name, surname, date of birth)
Contact information (email, phone, address)
Billing information
Shipping information
Payment information (processed securely by our partners)
Navigation data (cookies, IP address)

Purposes of Processing

Your personal data is processed for the following purposes:

Processing purposes:

Order processing and delivery
Customer relationship management
Customer support and after-sales service
Fraud prevention and security
Compliance with legal obligations
Marketing communications (with consent)

Legal Basis

The processing of your personal data is based on:

Contract execution: For order processing and customer relationship management

Legitimate interest: For fraud prevention and service improvement

Consent: For marketing communications and optional services

Data Sharing

Your personal data may be shared with trusted third parties for service execution:

Recipients:

Delivery carriers
Payment service providers
Technical service providers
Authorities (when legally required)

All our partners are contractually bound to protect your data.

Data Retention

Your data is retained for the duration necessary for the purposes pursued:

Retention periods:

Customer accounts: 3 years from last activity
Order data: 10 years for accounting purposes
Marketing consent: until withdrawal
Legal obligations: as required by law

Your Rights

You have the following rights regarding your personal data:

Your rights:

Right of access: Obtain information about your data processing
Right of rectification: Correct inaccurate or incomplete data
Right of erasure: Request deletion of your data under certain conditions
Right of restriction: Limit the processing of your data
Right of portability: Receive your data in a structured format
Right of objection: Object to certain types of processing

To exercise your rights, contact us at: sales@elkantara.eu

Cookies

Our website uses cookies to improve your browsing experience:

Types of cookies:

Necessary cookies: Essential for website operation
Analytics cookies: Help us understand website usage
Marketing cookies: Used for personalized advertising

You can control cookie preferences through our cookie banner or browser settings.

Data Security

We implement appropriate security measures to protect your personal data:

Security measures:

Data encryption in transit and at rest
Restricted access controls
Regular security monitoring
Secure data backups

International Transfers

Your data may be transferred outside the European Economic Area to countries ensuring adequate protection.

All transfers are protected by appropriate safeguards in accordance with GDPR.

Contact

For any questions about this privacy policy or to exercise your rights:

Email:sales@elkantara.eu

Address: 24 rue Saint-Gervais, 69008 Lyon, France

You also have the right to lodge a complaint with the supervisory authority (CNIL in France).

Last updated: 1/7/2026

We may update this privacy policy from time to time. Any changes will be posted on this page.